Brand New Service – AVG CloudCare

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AVG CloudCare provides a high level of protection from the many online threats we face each day. No need to keep track of your security anymore, Computer Direct will do it for you! AVG CloudCare allows us to monitor the state of your protection and take steps to correct infections, missing updates and more…

Features

LinkScanner ®
Blocks and alerts you to malicious links before you click them.

AVG Smart Scanning
Minimize the impact on your performance by intelligently scanning when your pc is idle.

AVG Social Networking Protection
Automatically checks the links that are exchanged in applications like Facebook and Skype in real time to protect your computers from infection and scams.

Online Shield
Provides direct Web protection for whichever Internet browser your customer decides to use. With direct URL scanning from site to site you can ensure that Avg CloudCare will protect you while searching, shopping and banking online.

Why use AVG CloudCare when I can get AVG Free edition?
Peace of mind. That is what you get with AVG CloudCare as security is managed by us, the experts. Antivirus disabled? Virus found? Computer acting strange? Computer Direct’s technicians will see these alerts and can take action quickly, often before you the end user sees the issue.

Priority updates! AVG CloudCare is business class security software. What does that mean? Well most importantly you receive updates quickly and often, enabling the best protection against the newest threats.

No Nagging! No annoying popups regarding upgrades.


Packages

AVG CloudCare Silver Package – $59.99 / year
1 Year of protection for a single device (PC, Laptop, Tablet, Phone)
Includes email virus protection
10% Discount on future virus and malware removal
17% Discount on remote support $60.00/hour $50.00/hour

Addition Devices $24.99 / year


AVG CloudCare Gold Package – $89.99 / year
1 Year of protection for a single device (PC, Laptop, Tablet, Phone)
Includes email virus protection
1 Year of content protection – Block inappropriate and malicious websites
10% Discount on future virus and malware removal
25% Discount on remote support $60.00/hour $45.00/hour

Addition Devices $39.99 / year

Passwords

Do you know what your email password is?

You might be surprised at just how many people don’t know this vital information. If you don’t have your password you will not be able to access your data, and yes you do have a password, even though you may not remember creating one, you had to in order to make an account.

There are two very simple solutions, use a program that keeps all of your passwords safe and available or write them down in a safe place, preferably two safe places. I have only used one password program personally and it’s a paid for one (about $10 a year) called LastPass and it works great! There are many free alternatives out there but nothing I can personally vouch for.

Most services will allow you to setup an alternate email for recovery and/or a phone number to which they can text an activation code to allow you to change your lost or forgotten passwords. I highly recommend that you setup both of these options so recovery of your password is quick and easy.

Some Christmas Sales

Portable Power Packs

Never run out of battery power again!
Starting @ $19.99

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Brother Multifunction Printers

Print/Scan/Copy/Fax Wireless Support
Starting @ $99.99

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HP Wireless Mouse

Touch Scroll Wheel and Nano Adapter
$24.99 + taxes

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Forgot your password for Facebook, Gmail or any other website?

So you can’t login to your favorite website anymore eh? Well you have two options, create a new account or retrieve your password. The first option is not usually ideal so lets go through how you can change/reset/retrieve your password.

We are going to use Facebook as an example, replace Facebook with the website of your choice.

Step 1. Go to the website you are trying to access, in this case we are going to www.Facebook.com

Step 2. Look around the login fields, the place where you type in your username and password, and you should find something that says “Forgot your password?”
Other sites may word this a little differently such as “reset password” “Can’t login?” “Unable to login?”

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Step 3. You should get prompted for your email address associated with the account. Enter in your email address and click OK.

Step 4. Check your email for the the password reset/recovery message. If you do not see it, check your junk/spam folders. If you still can’t find it, wait about 20 minutes and check again. These things can take some time to send out but are usually instant.

Step 5. Once you have the email, open it. Inside you will either find your password or a link to reset it. In most cases it will be a link so go ahead and click on it. You should now be at a webpage asking for you new password. Type in whatever you would like your new password to be.

Step 6. Go back to the website we just reset the password to and login with your new password!

At some point in that process you may be asked security questions that you setup while making the account. They are things like, what was your favorite teachers name? What was the name of your first pet?

We hope that helps you out, if it does please share this page!

FAKE Microsoft / Windows Support Calls

We’ve been seeing an increase in these cold calls from “Microsoft” or “Windows” technicians… Here is one example of what they do to try and trick you into giving them money to fix a problem that doesn’t exist.

This example is a script they upload to make it look like someone is hacking you. We’ll break down the stages of the script for you. These steps don’t actually do anything, they simply show some predetermined text on the screen…

First command clears the command screen, next it changes the text colour then calls a VBS (Visual Basic Script) which does nothing more than make it pause, appearing like its really doing something…

Now it reports that you have 130 Critical System Files… and Protection expired! Non-sense.

Sleep…

Next it tries to trick us into thinking it’s tracing a hacking attempt, “Tracing hacking information by data security department…” FAKE

Sleeps again, pretending to be working…

OMG! Now it says “Your system is being hacked from New York!” and “Hacked by this IP Adress: 184.79.222.48” – Spelling fail!

More sleeping…

Some message about “Hacking Attempt 23…” and it goes on to say “Virus executed!” Claiming the virus is being launched from “c:Documents and SettingsAll UsersStart MenuProgramsStartup h4x” Well now… That’s just bad…

Snooze…

“Windows Firewall Crashed…” – No it didn’t, liars…
“stopped all processes…” – More lies…
“viruses activated from startup h4x…” – Don’t believe them!

Quick nap….

“100 viruses has been sent by Hacker!” – Grammar and what kind of hacker nickname is Hacker? Pretty lame…

Sleeping again…

“Please renew the software warrenty protection of your computer to fix all the critical and security systems issues!” – More spelling fails…

Last nap…

Last section I disabled for the video as it would shut down the computer with the message “Your computer has committed suicide.”

And that’s it… at that point they’d be trying to sell you service and software to fix all those evil hacking attempts…

Stay informed, don’t fall for the scams! If in doubt hang up and call us!

Win $1000!!!

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Shop Local & WIN $1000 Spending Money

May 7 – June 11

WIN $1000 simply for shopping locally… you will be rewarded a sticker for every $20 spent at any of the participating merchants listed in the link below. Once you have collected 10 stickers on your ballot(s) simply drop it off at any of the merchants or the Chamber office for your chance to WIN $1000 spending money.

Participating Merchants

Heart Bleed Bug

Things you need to know about Heart Bleed

What is heart bleed all about?

Heart bleed is a bug caused by some “not so good code” written by the authors of OpenSSL. The bug allows attackers to gather information that is stored in the servers memory such as usernames, passwords, conversations and more. The worst part is, it’s completly stealth, leaving no signs or traces that an attack has taken place.

Does this affect me?

Probably. The recommended method to limited damage to your accounts is to change your password, but there is a catch-If the site hasn’t updated yet, they are still vulnerable and your new password could be stolen again.

What can you do about it?

Nothing. This is a problem on the server side, so the companies running services such as your banking and web-mail need to update their software, most of the big names have already done this. Please check the companies main website for updated information regarding their patching of this bug. Until you see official word from the companies you might want to avoid online banking and purchases.

Why does anyone use OpenSSL?

OpenSSL is used to encrypt traffic between two computers. Basically this means the information is scrambled gobblygook until it reaches its destination.

If you want even more details please visit Heartbleed.com as they have a great write up that doesn’t require too much technical knowledge to understand.

End of XP Support

Windows XP Support ending April 8th, 2014

There are still a lot of people running Windows XP and most of them are wondering what will happen after April 8th. These are the facts you need to know about the end of support:

  • Windows XP will not suddenly stop working
  • Security updates and patches will no longer be supplied
  • Automatic updates will stop
  • Microsoft Security Essentials will not be offered to XP installs, updates will continue for an unspecified amount of time
  • MSE will continue to work fine on Vista/7/8/8.1

The big issue here is NO MORE SECURITY UPDATES. This means when the evil hackers find holes in the software (XP) there will be no fixes, making XP extremely vulnerable to viruses and malware.

All is not lost, we can help!

Upgrade to a refurbished desktop with Windows 7 and a full year warranty. That’s the same warranty you get on brand new, much more expensive computers but for a fraction of the cost. Click the photo below for more details or contact us directly to talk about your options.

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